Technical assistance and support
Capelec Support is here to help ensure your equipment remains reliable, compliant and operational.
Expert and responsive support
Support, remote maintenance, and online support platform
Capelec’s Technical Support department and network of authorised partners will assist you with equipment commissioning and fault diagnosis.
Support is available in French, English and Spanish, providing you with rapid solutions to keep your equipment operational.
Our online platform is available at all times, and remote access to your connected equipment enables a rapid response.
After-sales service
01
COMMISSIONING
Qualified technicians carry out the initial calibration and configure the connections to your centre’s IT system.
02
MAINTENANCE AND REPAIR
Preventative maintenance and repairs are carried out on-site. If necessary, your equipment will be handled by our experts.
03
DEVELOPMENTS
Software updates and new regulatory protocols are provided remotely by the support service.
Would you like to organise a training course? Contact us so that we can discuss your requirements and the arrangements together.
A network of maintenance companies near you
Capelec-approved maintenance companies are your dedicated points of contact for all technical enquiries.
Capelec trains technicians to respond quickly on site. A technical hotline, remote maintenance and consultation with our engineers ensure effective support. Depending on your needs, our experts can visit your premises or welcome you to ours.
Contact us to find the nearest authorised maintenance company or to arrange training for your teams.
Need help?
Submit your enquiry at any time via our online support platform: Capelec Technical Support will deal with it promptly.