Technical Assistance and Support
Capelec Support is here to help ensure your equipment remains reliable, compliant, and operational.
Expert and responsive support
Support, remote maintenance, and online support platform
Capelec’s Technical Support department and network of authorized partners assist you with equipment commissioning and troubleshooting.
Support is available in French, English, and Spanish, and provides quick solutions to keep your equipment up and running.
Our online platform is available at all times, and remote access to your connected equipment enables rapid response.
After-Sales Service
01
COMMISSIONING
Qualified technicians perform the initial calibration and configure the connections to your center’s computer system.
02
MAINTENANCE AND REPAIR
Preventive maintenance and repairs are performed on-site. If necessary, our experts will handle your equipment.
03
DEVELOPMENTS
Software updates and new regulatory protocols are provided remotely by the support service.
Would you like to organize a training session? Contact us so we can work together to define your needs and the details.
A network of service providers near you
Capelec-certified service companies are your primary points of contact for all technical questions.
Capelec trains technicians to respond quickly on-site. A technical hotline, remote maintenance, and communication with our engineers ensure effective support. Depending on your needs, our experts can visit your premises or welcome you at our facilities.
Contact us to find the authorized service provider nearest you or to arrange training for your teams.
Need assistance?
Submit your request at any time via our online support platform: Capelec Technical Support will handle it promptly.